At Shree Radhe Air Cool Services, we respect and value your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website aircoolservies.com (“the Site”) or use our services. By accessing or using the Site, you consent to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information to provide our services and improve user experience. The types of information we may collect include:
Personal Information:
- Contact Information: Name, email address, phone number, and postal address.
- Service Information: Details about the services you request, such as AC installation or repair, water purifier services, fridge repair, washing machine maintenance, and geyser repairs.
- Payment Information: Credit card details, billing address, or other financial information used to process payments for services or products.
Non-Personal Information:
- Technical Data: IP address, browser type, device information, operating system, and browsing behaviour on the Site.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on the Site and gather usage data.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process and fulfil service requests, including repairs, installations, and maintenance.
- Communication: To send order confirmations, updates about services, and respond to customer inquiries.
- Billing and Payments: To process payments for services and products, send invoices, and address payment-related issues.
- Improving the Site: To personalize your experience on our website, analyse usage patterns, and improve functionality and content.
- Marketing and Promotions: To send marketing materials, promotions, or offers related to our services, unless you have opted out of receiving such communications.
3. How We Protect Your Information
We take your privacy seriously and employ a range of security measures to protect your personal information. These include:
- Encryption: Sensitive payment information, such as credit card details, is encrypted using Secure Socket Layer (SSL) technology during transmission.
- Access Control: Only authorized employees and contractors have access to personal data, and they are required to keep this information confidential.
- Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our website or deliver our services (e.g., payment processors, delivery partners). These providers are required to protect your information and use it solely for the purposes of providing the services we request.
- Legal Compliance: We may disclose your personal information if required by law or to respond to legal processes, such as subpoenas, court orders, or other legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on the Site if your information is transferred in this way.
5. Your Choices
You have certain rights regarding your personal information:
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or marketing communications from us at any time by following the “unsubscribe” link in the email or contacting us directly.
- Access and Correction: You have the right to request access to, correction of, or deletion of your personal information. If you wish to do so, please contact us using the contact details provided below.
- Cookies Management: You can manage cookies and similar technologies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of the Site.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons) to enhance the functionality of the Site and analyse user activity. Cookies are small text files that are stored on your device when you visit the Site. They help us:
- Remember your preferences and settings.
- Analyse traffic patterns and usage behaviour.
- Improve the functionality and performance of the Site.
You can manage or disable cookies through your browser settings, but please note that disabling cookies may limit some features of the Site.
7. Third-Party Links
Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy applies only to aircoolservies.com. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 13 has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Shree Radhe Air Cool Services
Email: shreeradheaircoolservice@gmail.com
Phone: 09548864726, 09568410948
Address: L-677, Sanjay Nagar, Block-L, Sector-23, Ghaziabad Uttar Pradesh 201002
By using aircoolservies.com, you consent to the collection and use of your information as outlined in this Privacy Policy.